Refund policy
Last updated: October 21, 2026
This policy covers image credit purchases and processing credits on SynthID Remover. Contact support@synthidremover.art with your account email and order reference to request a review.
Unused credit packs
You may request a refund for a wholly unused credit pack within 14 days of purchase. Used or partially used packs are not refundable except where required by applicable law. Purchases are one-time credit packs with no automatic renewal.
Failed or pending processing
A credit is reserved when premium processing starts. A confirmed failed task releases its reserved credit to your balance; this is not a refund to your payment method. An uncertain provider response remains pending until its outcome can be established. Stopping the queue does not cancel a task already submitted.
Completed processing
A completed result, including a result with a quality warning, uses a credit. No automatic satisfaction refund is promised for completed processing. Processing does not guarantee lossless quality or that a watermark detector will report no watermark.
Billing problems and approved refunds
Duplicate charges, incorrect charges and undelivered credits will be investigated and corrected. Approved refunds are returned to the original payment method; processing time depends on the payment provider. Refunded credits are removed from the account balance.
Your rights
Nothing in this policy limits mandatory consumer rights or remedies under applicable law.